Effective Date: February 11, 2026

Royal Care Companion (“Company,” “we,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, mobile application, and related services (collectively, the “Services”).

This policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and messaging requirements under Twilio and telecommunications regulations.

  1. Information We Collect

    We may collect the following categories of personal information:

    • Identifiers: Name, email address, phone number, mailing address
    • Account Information: Login credentials and profile data
    • Service Information: Care requests, booking details, caregiver data, agency information
    • Payment Information: Billing details processed via secure third-party payment processors
    • Device and Usage Data: IP address, browser type, device identifiers, usage logs
    • Communications: SMS, email, or in-app communications with us
    • Location Data: Approximate location for service matching (if enabled)

  2. How We Collect Information

    We collect information when you:

    • Register for an account
    • Request or provide caregiving services
    • Fill out forms or contact us
    • Subscribe to SMS or email notifications
    • Use our website or app
    • Interact with customer support

  3. How We Use Information

    We use personal information to:

    • Provide and operate the Services
    • Match clients with caregivers or agencies
    • Process payments and bookings
    • Send transactional messages (booking confirmations, reminders, updates)
    • Send optional promotional communications with consent
    • Improve platform performance and user experience
    • Maintain security and prevent fraud
    • Comply with legal obligations

  4. SMS and Communications Compliance

    By providing your phone number and opting in through our website, app, or forms, you consent to receive SMS and/or email communications from Royal Care Companion. These may include:

    • Service-related notifications
    • Appointment confirmations and updates
    • Account and security alerts
    • Optional marketing messages (only with express consent)

    SMS consent is not shared with third parties for marketing purposes. Message frequency may vary. Message and data rates may apply. You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact us directly. We maintain records of user opt-in consent as required by telecommunications and messaging regulations.

  5. Sharing of Information

    We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

    We may share information with:

    • Service providers (hosting, payments, analytics, communications)
    • Caregiving agencies and caregivers to fulfill service requests
    • Legal authorities when required by law
    • Successors in the event of a merger or acquisition
    • With your explicit consent

    All service providers are contractually required to maintain confidentiality and security.

  6. Cookies and Tracking

    We may use cookies, pixels, and analytics tools to improve functionality and user experience. Some tools may support advertising or analytics across platforms. Users may manage cookie preferences through browser settings.

  7. Data Security

    We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

    • Secure servers and encryption where appropriate
    • Access controls and role-based permissions
    • Vendor confidentiality agreements
    • Regular review of security practices

  8. Your Privacy Rights (California Residents)

    California residents have the right to:

    • Know what personal information we collect and use
    • Request deletion of personal information
    • Request correction of inaccurate data
    • Opt out of the sale or sharing of personal information
    • Non-discrimination for exercising privacy rights

    To submit a request, contact us at the Contact Information below.

  9. Data Retention

    We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

  10. Children’s Privacy

    Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

  11. Updates to Policy

    We may update this Privacy Policy periodically. Material changes will be posted with an updated effective date.

  12. Contact Information

    Royal Care Companion